Product request updated

{
  "type": "customer.product.request.updated",
  "timestamp": "2026-06-23T12:00:00.000Z",
  "data": {
    "customerId": "cus_3ddd0e5b-6276-4b48-b756-c1fcc9a2efd1",
    "product": "CREDIT_CARDS",
    "change": {
      "phase": "product_status_updated",
      "status": "active",
      "syncedAt": "2026-06-23T12:00:00.000Z"
    }
  }
}

Event type: customer.product.request.updated Sent as a customer’s product request progresses — onboarding and provisioning of products such as virtual accounts and cards. See Webhooks overview for delivery, headers, and signature verification.

Virtual-account provisioning is reported through this event (the account is a customer “product”). There is no dedicated virtual_account.* event today.

`data` fields

string

The customer identifier.

string

The requested product (e.g. a virtual-account type or CREDIT_CARDS).

object

Show change

string

Request phase: onboarding_queued, onboarding_inline_started, onboarding_completed, bridge_product_requested, cards_product_submitted, or product_status_updated.

string

Product status: active, inactive, pending, or rejected. Optional.

string | null

When the product was requested. Optional.

string

Last sync timestamp. Optional.

object

Onboarding detail (application status and verification/completion links), when applicable.

{
  "type": "customer.product.request.updated",
  "timestamp": "2026-06-23T12:00:00.000Z",
  "data": {
    "customerId": "cus_3ddd0e5b-6276-4b48-b756-c1fcc9a2efd1",
    "product": "CREDIT_CARDS",
    "change": {
      "phase": "product_status_updated",
      "status": "active",
      "syncedAt": "2026-06-23T12:00:00.000Z"
    }
  }
}

API Documentation

Guides

Balances

Quotes

Payouts

Payins

Checkout

Cards

Webhooks

Product request updated

`data` fields

​data fields

`data` fields