> ## Documentation Index
> Fetch the complete documentation index at: https://docs.meru.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product request updated

> Sent as a customer's product request progresses (onboarding, virtual accounts, cards).

**Event type:** `customer.product.request.updated`

Sent as a customer's product request progresses — onboarding and provisioning of products such as **virtual accounts** and **cards**. See [Webhooks overview](/api-reference/webhooks/overview) for delivery, headers, and signature verification.

<Note>
  Virtual-account provisioning is reported through this event (the account is a customer "product"). There is no dedicated `virtual_account.*` event today.
</Note>

### `data` fields

<ResponseField name="customerId" type="string">The customer identifier.</ResponseField>
<ResponseField name="product" type="string">The requested product (e.g. a virtual-account type or `CREDIT_CARDS`).</ResponseField>

<ResponseField name="change" type="object">
  <Expandable title="change">
    <ResponseField name="phase" type="string">Request phase: `onboarding_queued`, `onboarding_inline_started`, `onboarding_completed`, `bridge_product_requested`, `cards_product_submitted`, or `product_status_updated`.</ResponseField>
    <ResponseField name="status" type="string">Product status: `active`, `inactive`, `pending`, or `rejected`. Optional.</ResponseField>
    <ResponseField name="requestedAt" type="string | null">When the product was requested. Optional.</ResponseField>
    <ResponseField name="syncedAt" type="string">Last sync timestamp. Optional.</ResponseField>
    <ResponseField name="onboarding" type="object">Onboarding detail (application status and verification/completion links), when applicable.</ResponseField>
  </Expandable>
</ResponseField>

<ResponseExample>
  ```json customer.product.request.updated theme={null}
  {
    "type": "customer.product.request.updated",
    "timestamp": "2026-06-23T12:00:00.000Z",
    "data": {
      "customerId": "cus_3ddd0e5b-6276-4b48-b756-c1fcc9a2efd1",
      "product": "CREDIT_CARDS",
      "change": {
        "phase": "product_status_updated",
        "status": "active",
        "syncedAt": "2026-06-23T12:00:00.000Z"
      }
    }
  }
  ```
</ResponseExample>